Education Technology Support Tickets

This dataset provides a detailed record of support tickets submitted for education technology platforms, including user roles, ticket categories, resolution details, and satisfaction ratings. It enables comprehensive analysis of technical support trends, user experience challenges, and platform optimization opportunities for educational institutions.

  • last updated 5 Sept 2025
  • by GoMask
The brief that made it

Analyzing common technical issues and support trends across education platforms

Sample rows

preview · 8 of 200 rows · all 20 columns
ticket_idstringuser_rolestringuser_satisfaction_ratingintegerschool_countrystringplatform_namestringuser_idstringuser_emailstringticket_subjectstringticket_categorystringprioritystringstatusstringcreated_datetimedatetimeresolved_datetimedatetimeassigned_agent_idstringresolution_typestringschool_namestringschool_citystringschool_statestringticket_descriptionstringresolution_summarystring
TCKT-00001student5USALearnPortalUSR-101maria.garcia@hillcrest.eduUnable to access assignmentcontentmediumresolved2024-01-08T09:15:00Z2024-01-08T13:45:00ZAG-101fixHillcrest Secondary SchoolSan DiegoCaliforniaStudent reports that the assignment link in the Math module returns an error message and does not load the assignment content.Assignment link was updated; student confirmed access after fix.
TCKT-00002teacher4UKEdusuiteUSR-102john.smith@edusuite.orgConnectivity issue during live classconnectivityhighresolved2024-01-10T14:20:00Z2024-01-10T15:05:00ZAG-102fixSterling AcademyLondonGreater LondonTeacher was disconnected multiple times during a live class session, affecting lesson delivery and student experience.Network configuration updated and session stabilized for future classes.
TCKT-00003administratorblankIrelandMathXpressUSR-103admin.murphy@greenleaf.eduAdmin dashboard erroraccountcriticalescalated2024-01-12T11:35:00ZblankAG-103blankGreenleaf CollegeDublinLeinsterAdministrator reports error loading the admin dashboard, unable to access user management features.blank
TCKT-00004parentblankAustraliaSchool360USR-104parent.jones@school360.orgAttendance records missingaccountmediumopen2024-01-13T18:50:00ZblankblankblankSpringfield Public SchoolSydneyNew South WalesParent unable to view recent attendance records for their child, page shows no data.blank
TCKT-00005student5IndiaEduBridgeUSR-105alan.lee@edubridge.ac.inQuiz answers not savingcontentmediumresolved2024-01-14T08:00:00Z2024-01-14T10:15:00ZAG-104fixLotus International SchoolMumbaiMaharashtraStudent submitted quiz answers but system did not save the responses; progress was lost.Database sync issue fixed; student's answers restored.
TCKT-00006teacherblankCanadaLearnPortalUSR-106evelyn.tan@learnportal.netLesson resource upload failedcontenthighin_progress2024-01-15T07:40:00ZblankAG-105blankMaple Grove SchoolTorontoOntarioTeacher unable to upload PDF resources to lesson plan, receiving file format error.blank
TCKT-00007administratorblankSingaporeEdusuiteUSR-107director.chan@edusuite.orgSystem crash on loginlogincriticalescalated2024-01-16T09:25:00ZblankAG-106blankEastern Heights AcademySingaporeCentralAdministrator reports that system crashes for multiple users when attempting to login during peak hours.blank
TCKT-00008otherblankSouth AfricaMathXpressUSR-108volunteer.kim@mathxpress.comLibrary integration requestotherlowopen2024-01-17T13:00:00ZblankblankblankBlue Valley SchoolCape TownWestern CapeSupport volunteer requests integration of new math library to expand available content for students.blank

What the 200 rows show

from the 200-row sample

Administrator (user role) stands out: mean user_satisfaction_rating is 3.0, against 4.6 for the rest.

  • 5median user_satisfaction_rating
  • 2resolution types
  • 4priorities
  • 4statuses
  • 5platform names
  • 6ticket categories
Mean user_satisfaction_rating by user_role125 rows
0484.8student57 rows4.3teacher32 rows3.0admini…20 rows4.4parent13 rows4.3other3 rows
user_satisfaction_rating125 rows, in bands of 0.5
0357030130456423.55user_satisfaction_rating →

Median 5, from 2 to 5.

school_country200 rows · top 10 of 29 values
  1. USA44
  2. UK21
  3. Canada17
  4. India16
  5. Ireland12
  6. Singapore10
  7. Australia8
  8. Nigeria8
  9. Sweden7
  10. France7
20 columns by typefrom the column list below
  • string 17
  • integer 1
  • datetime 2

Columns

20 columns in three groups
blueprint · 20 columns
columntypedescriptionexample
Text 17 columns
ticket_idstringUnique identifier for each support ticketuniqueTCKT-00001
platform_namestringName of the education technology platform where the issue occurred5 namesLearnPortal
user_idstringUnique identifier for the user submitting the ticketUSR-101
user_rolestringRole of the user (e.g., student, teacher, administrator)student · teacher · administrator · parent · otherstudent
user_emailstringEmail address of the user submitting the ticketjohn.smith@edusuite.org
ticket_subjectstringShort summary or subject of the support ticketAdmin dashboard error
ticket_descriptionstringDetailed description of the issue reportedStudent reports that the …
ticket_categorystringCategory of the issue (e.g., login, connectivity, content, grading)6 valuescontent
prioritystringPriority level of the ticketlow · medium · high · criticalmedium
statusstringCurrent status of the ticketopen · in_progress · resolved · closed · escalatedresolved
assigned_agent_idstringUnique identifier for the support agent assigned to the ticketoptionalAG-101
resolution_summarystringSummary of how the issue was resolvedoptionalAssignment link was updat…
resolution_typestringType of resolution provided (e.g., workaround, fix, escalation, user error)workaround · fix · escalation · user_error · other · optionalfix
school_namestringName of the school or institution associated with the useroptionalSterling Academy
school_citystringCity where the school is locatedoptionalSan Diego
school_statestringState or province where the school is locatedoptionalCalifornia
school_countrystringCountry where the school is locatedoptionalUSA
Numbers 1 column
user_satisfaction_ratingintegerUser satisfaction rating after ticket resolution (1-5 scale)1 to 5 · optional5
Dates and times 2 columns
created_datetimedatetimeDate and time when the ticket was created2024-01-08T09:15:00Z
resolved_datetimedatetimeDate and time when the ticket was resolved (if applicable)optional2024-01-08T13:45:00Z

Use it for

  • median user sa…5125 rowsmean user satisfactio…4.8stud…4.3teac…3.0admi…4.4pare…

    An education dashboard

    User_satisfaction_rating by user_role and a breakdown of school_country. Excel, Power BI or Tableau.

  • Why do the 20 administrator rows have a mean user_satisfaction_rating of 3.0?

    A root-cause class exercise

    Hand out the rows and one question. The answer is in the data, not in the brief.

  • A software demo

    Believable tickets with platform_name, user_id and user_role to fill a screen in front of a buyer.

Not quite right?

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This dataset200 rows20 columns
Yours1,000 rows20 columnsschool_city: UK only

blueprint · education-technology-support-tickets

Behind this dataset

Same schema. As many rows as you need.

These 200 rows came out of a blueprint — 20 columns with generation rules behind each one. Open it in Data Factory to retune a column, add your own, wire in foreign keys, and run it at the size you actually need.

Rules it was built with
  • Track ticket status and response time
  • Categorize issue type
  • Link ticket to feature usage
  • Flag recurring issues
Rows
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Exports
CSV, JSON, JSONL, Parquet, SQL, Excel, TSV, XML
Licence
yours to use, including commercially
API slug
education-technology-support-tickets

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