Healthcare Patient Satisfaction Ratings

This dataset provides detailed patient satisfaction ratings from outpatient and inpatient healthcare services, including overall and specific experience scores, facility and provider details, and anonymized patient demographics. Designed for healthcare managers and analysts, it enables comprehensive service quality monitoring, benchmarking, and targeted improvement initiatives.

  • last updated 20 Aug 2025
  • by GoMask
The brief that made it

Service quality monitoring and benchmarking across facilities and departments

Sample rows

preview · 8 of 200 rows · all 18 columns
rating_idstringservice_typestringpatient_ageintegerrecommend_facilitybooleandepartmentstringpatient_idstringfacility_idstringfacility_namestringprovider_idstringprovider_namestringvisit_datedaterating_scorefloatwait_time_ratingfloatstaff_courtesy_ratingfloatfacility_cleanliness_ratingfloatcommunication_ratingfloatpatient_genderstringcommentsstring
R101outpatient38trueDermatologyP1001F001Central City Medical CenterDR101Dr. Clara Jensen2024-03-104.74.24.84.64.9femaleVery professional staff and clean facility. Highly recommended.
R102inpatient55trueCardiologyP1002F002Northside General HospitalDR102Dr. Samuel Ortiz2024-01-223.934.143.8maleGood care, but wait time could be improved.
R103outpatient7truePediatricsP1003F003East Regional ClinicDR103Dr. Emily Zhao2024-05-054.23.84.44.54.2femaleFriendly staff and clean environment. My child was comfortable.
R104outpatient42falseOrthopedicsP1004F004Westside Health CenterDR104Dr. Michael Nguyen2024-04-162.923.132.9maleLong wait time and not enough communication.
R105inpatient63trueOncologyP1005F001Central City Medical CenterDR105Dr. Priya Singh2024-02-114.544.74.64.6femaleExcellent care and support during my stay.
R106outpatient29falseFamily MedicineP1006F005Downtown Family ClinicDR106Dr. James Lee2024-06-023.22.93.53.63.2femaleAverage experience, could be friendlier.
R107inpatient47trueEmergencyP1007F006Green Valley HospitalDR107Dr. Robert Patel2024-02-2843.24.34.24maleQuick response and courteous staff.
R108outpatient58falseInternal MedicineP1008F005Downtown Family ClinicDR108Dr. Linda Morris2024-03-203.52.83.93.73.6femaleFair service, but had to wait longer than expected.

What the 200 rows show

from the 200-row sample

Outpatient (service type) stands out: mean patient_age is 40.0, against 57.0 for the rest.

  • 59%recommend_facility = true
  • 47.5median patient_age
  • 4patient genders
  • 3.8median rating_score
  • 3.4median wait_time_rating
  • 4.1median staff_courtesy_rating
Mean patient_age by service_type200 rows
0408040.0outpatient111 rows57.0inpatient89 rows
patient_age200 rows, in bands of 10
020409319403738311571050100patient_age →

Median 47.5, from 3 to 91.

department200 rows · top 10 of 32 values
  1. Emergency14
  2. Cardiology13
  3. Orthopedics13
  4. Oncology13
  5. Pediatrics12
  6. ENT11
  7. Neurology11
  8. Endocrinology11
  9. Dermatology10
  10. Family Medicine9
18 columns by typefrom the column list below
  • string 10
  • integer 1
  • float 5
  • date 1
  • boolean 1

Columns

18 columns in four groups
blueprint · 18 columns
columntypedescriptionexample
Text 10 columns
rating_idstringUnique identifier for each patient satisfaction rating recorduniqueR101
patient_idstringAnonymized unique identifier for the patient providing the ratingP1001
service_typestringType of healthcare service received (outpatient or inpatient)outpatient · inpatientoutpatient
facility_idstringUnique identifier for the healthcare facility where service was providedF001
facility_namestringName of the healthcare facilityEast Regional Clinic
departmentstringDepartment or unit where the patient received care (e.g., Cardiology, Emergency)optionalDermatology
provider_idstringUnique identifier for the primary healthcare provider involved in the serviceoptionalDR101
provider_namestringName of the primary healthcare provideroptionalDr. Clara Jensen
commentsstringFree-text comments or feedback provided by the patientoptionalVery professional staff a…
patient_genderstringGender of the patientmale · female · other · prefer_not_to_say · optionalfemale
Numbers 6 columns
rating_scorefloatOverall satisfaction rating provided by the patient (e.g., scale 1-5)1 to 54.7
wait_time_ratingfloatPatient rating of wait time experience (e.g., scale 1-5)1 to 5 · optional4.2
staff_courtesy_ratingfloatPatient rating of staff courtesy and professionalism (e.g., scale 1-5)1 to 5 · optional4.8
facility_cleanliness_ratingfloatPatient rating of facility cleanliness (e.g., scale 1-5)1 to 5 · optional4.6
communication_ratingfloatPatient rating of provider communication and information sharing (e.g., scale 1-5)1 to 5 · optional4.9
patient_ageintegerAge of the patient at the time of visit0 to 120 · optional38
Dates and times 1 column
visit_datedateDate of the patient's visit or service2024-03-10
True or false 1 column
recommend_facilitybooleanWhether the patient would recommend the facility to othersoptionaltrue

Use it for

  • recommend faci…59%118 of 200 rowsmean patient age by s…40.0outpat…57.0inpati…

    A healthcare dashboard

    The recommend_facility rate, patient_age by service_type and a breakdown of department. Excel, Power BI or Tableau.

  • Why do the 111 outpatient rows have a mean patient_age of 40.0?

    A root-cause class exercise

    Hand out the rows and one question. The answer is in the data, not in the brief.

  • A software demo

    Believable ratings with patient_id, service_type and facility_id to fill a screen in front of a buyer.

Not quite right?

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blueprint · healthcare-patient-satisfaction-ratings

Behind this dataset

Same schema. As many rows as you need.

These 200 rows came out of a blueprint — 18 columns with generation rules behind each one. Open it in Data Factory to retune a column, add your own, wire in foreign keys, and run it at the size you actually need.

Rules it was built with
  • Include ratings by department
  • Segment by length of stay
  • Track reasons for low scores
  • Include demographic breakdown
Rows
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Exports
CSV, JSON, JSONL, Parquet, SQL, Excel, TSV, XML
Licence
yours to use, including commercially
API slug
healthcare-patient-satisfaction-ratings

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