Trouble Ticket Management and Resolution Tracking
This dataset provides a comprehensive record of trouble tickets from creation to closure, detailing issue types, priorities, team assignments, resolution times, SLA compliance, root causes, and preventive actions. It enables robust tracking of network or service incidents, supports operational analytics, and facilitates continuous improvement in incident management processes.
Sample rows
preview · 8 of 100 rows · all 13 columns| ticket_idstring | statusstring | resolution_time_hoursfloat | sla_complianceboolean | prioritystring | created_datetimedatetime | closed_datetimedatetime | issue_categorystring | assigned_teamstring | assigned_personstring | root_causestring | preventive_measuresstring | last_updated_datetimedatetime |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| NOC-1A2B3C | closed | 5.87 | true | critical | 2024-04-03T09:22:00 | 2024-04-03T15:14:00 | outage | NOC | J. Patel | Power failure at core switch | Installed UPS backup | 2024-04-03T15:15:00 |
| FLD-6D8E2F | closed | 7.43 | false | high | 2024-04-04T13:43:00 | 2024-04-04T21:09:00 | degradation | field_ops | M. Robinson | Damaged fiber cable | Monthly cable inspections scheduled | 2024-04-04T21:10:00 |
| VEN-B9C7A1 | closed | 4.47 | true | medium | 2024-04-05T08:05:00 | 2024-04-05T12:33:00 | intermittent | vendor | A. Kumar | Software bug in router firmware | Firmware patch deployed network-wide | 2024-04-05T12:34:00 |
| NOC-22F8D7 | closed | 8.03 | false | critical | 2024-04-06T17:18:00 | 2024-04-07T01:20:00 | outage | NOC | L. Kim | Core router failure | Redundant hardware installed | 2024-04-07T01:20:00 |
| FLD-328JRM | closed | 7.65 | true | medium | 2024-04-08T10:30:00 | 2024-04-08T18:09:00 | degradation | field_ops | P. Garcia | Water ingress in cabinet | Weatherproofed equipment housing | 2024-04-08T18:10:00 |
| VEN-58W4TH | closed | 4.75 | true | high | 2024-04-09T08:47:00 | 2024-04-09T13:32:00 | intermittent | vendor | S. Wang | Loose connector on SFP module | Connector checks added to SOP | 2024-04-09T13:33:00 |
| FLD-7M2R3B | closed | 5.37 | true | high | 2024-04-10T14:50:00 | 2024-04-10T20:12:00 | outage | field_ops | T. Lee | Pole hit by vehicle | Physical barriers installed | 2024-04-10T20:13:00 |
| VEN-4L2K0V | closed | 4.05 | true | medium | 2024-04-11T07:16:00 | 2024-04-11T11:19:00 | intermittent | vendor | R. Silva | Overheating in access point | Thermal sensors installed | 2024-04-11T11:19:00 |
| NOC-7N4Q2E | closed | 4.42 | true | critical | 2024-04-12T16:20:00 | 2024-04-12T20:45:00 | outage | NOC | C. Smith | Datacenter power loss | Backup generator installed | 2024-04-12T20:46:00 |
| VEN-9H7X5R | closed | 4.27 | true | low | 2024-04-13T13:07:00 | 2024-04-13T17:23:00 | degradation | vendor | E. Adams | Firmware incompatibility | Version control policy enforced | 2024-04-13T17:24:00 |
| FLD-1Q8V9Z | closed | 6.73 | true | medium | 2024-04-14T10:58:00 | 2024-04-14T17:42:00 | intermittent | field_ops | N. O'Brien | Signal interference from nearby radio | Frequency scan scheduled weekly | 2024-04-14T17:42:00 |
| NOC-3K5T8P | closed | 1.4 | true | high | 2024-04-15T11:36:00 | 2024-04-15T13:00:00 | outage | NOC | H. Nguyen | BGP misconfiguration | Peer config validation added | 2024-04-15T13:01:00 |
| FLD-6M3B1S | closed | 10.25 | false | medium | 2024-04-16T09:12:00 | 2024-04-16T19:27:00 | degradation | field_ops | D. Turner | Aging copper lines | Copper replacement plan initiated | 2024-04-16T19:28:00 |
| VEN-4X7G0C | closed | 1.18 | true | low | 2024-04-17T06:08:00 | 2024-04-17T07:19:00 | intermittent | vendor | B. Choi | Temporary performance drop in switch | Scheduled switch reboots | 2024-04-17T07:19:00 |
| NOC-2X8H4D | closed | 6.68 | false | critical | 2024-04-18T15:14:00 | 2024-04-18T21:55:00 | outage | NOC | G. Martin | Cooling system failure | HVAC monitoring added | 2024-04-18T21:55:00 |
| FLD-5R6J2C | closed | 4.18 | true | high | 2024-04-19T09:31:00 | 2024-04-19T13:42:00 | intermittent | field_ops | J. Williams | Loose patch cord in cabinet | Patch cord checks implemented | 2024-04-19T13:43:00 |
| VEN-7L5K3T | closed | 3.68 | true | medium | 2024-04-20T11:39:00 | 2024-04-20T15:20:00 | degradation | vendor | F. Romero | Unoptimized routing tables | Routing audit scheduled | 2024-04-20T15:21:00 |
| NOC-5D3V1F | closed | 5 | true | critical | 2024-04-21T13:45:00 | 2024-04-21T18:45:00 | outage | NOC | K. Evans | Loss of WAN link | Alternate path configured | 2024-04-21T18:46:00 |
| FLD-8B9K6L | closed | 9.17 | false | high | 2024-04-22T09:09:00 | 2024-04-22T18:19:00 | degradation | field_ops | A. Gomez | High humidity in cable trench | Humidity control installed | 2024-04-22T18:20:00 |
| VEN-3K1C7D | closed | 3.13 | true | medium | 2024-04-23T13:23:00 | 2024-04-23T16:31:00 | intermittent | vendor | S. Brown | Random packet loss | Packet monitoring enabled | 2024-04-23T16:32:00 |
What the 100 rows show
from the 100-row sampleClosed status stands out: 48 of its 57 rows have sla_
- 64%sla_
compliance = true - 4.0median resolution_
time_ hours - 3issue categories
- 3assigned teams
Median 4.0, from 0.72 to 50.1.
- string 8
- float 1
- datetime 3
- boolean 1
Columns
13 columns in four groups| column | type | description | example |
|---|---|---|---|
| Text 8 columns | |||
ticket_id | string | Unique identifier for the trouble ticketunique | NOC-1A2B3C |
issue_category | string | Type of issue reported in the ticketoutage · degradation · intermittent | outage |
priority | string | Priority level assigned to the ticketcritical · high · medium · low | critical |
assigned_team | string | Team responsible for resolving the ticketNOC · field_ops · vendor | NOC |
assigned_person | string | Name or identifier of the individual assigned to the ticketoptional | J. Patel |
root_cause | string | Detailed explanation of the root cause of the issueoptional | Damaged fiber cable |
preventive_measures | string | Actions taken to prevent recurrence of the issueoptional | Installed UPS backup |
status | string | Current status of the ticketopen · in_progress · resolved · closed · reopened | closed |
| Numbers 1 column | |||
resolution_time_hours | float | Total time taken to resolve the ticket in hours0 or more · optional | 5.87 |
| Dates and times 3 columns | |||
created_datetime | datetime | Date and time when the ticket was created | 2024-04-03T09:22:00 |
closed_datetime | datetime | Date and time when the ticket was closedoptional | 2024-04-03T15:14:00 |
last_updated_datetime | datetime | Timestamp of the last update to the ticket | 2024-04-03T15:15:00 |
| True or false 1 column | |||
sla_compliance | boolean | Indicates if the resolution met the Service Level Agreement (SLA) | true |
Use it for
A telecommunications dashboard
The sla_
compliance rate, resolution_ time_ hours by status and a breakdown of priority. Excel, Power BI or Tableau. Why do 64 of 100 rows have sla_
compliance = true? A root-cause class exercise
Hand out the rows and one question. The answer is in the data, not in the brief.
- Tickets100NOC-1A2B3C5.87closedFLD-6D8E2F7.43closedVEN-B9C7A14.47closed
A software demo
Believable tickets with created_
datetime, closed_ datetime and issue_ category to fill a screen in front of a buyer.
This dataset100 rows13 columns
Yours1,000 rows13 columns
blueprint · trouble-ticket-management-and-resolution-tracking
Behind this dataset
Same schema. As many rows as you need.
These 100 rows came out of a blueprint — 13 columns with generation rules behind each one. Open it in Data Factory to retune a column, add your own, wire in foreign keys, and run it at the size you actually need.
Rules it was built with
- Ticket ID unique identifier
- Creation timestamp and source (alarm, customer complaint, monitoring tool)
- Issue category: network outage, service degradation, equipment failure, configuration error
- Priority: P1 (critical), P2 (high), P3 (medium), P4 (low)
- Assignment: NOC tier 1/2/3, field operations, vendor support
- Status: open, in progress, pending (awaiting parts/vendor), resolved, closed
- Resolution time: time from creation to resolution
- SLA compliance: met or breached based on priority and contract
Open the blueprint in Data Factory
1 credit per row. Preview 20 rows free. Buy rows for the full run.
- Exports
- CSV, JSON, JSONL, Parquet, SQL, Excel, TSV, XML
- Licence
- yours to use, including commercially
- API slug
- trouble-ticket-management-and-resolution-tracking